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Free Speech Lesson

Acknowledgements and Confirmation- How to say it

Acknowledgements and Confirmation- How to say it

To make communication clear, here are suggestions for what to include in communications of acknowledgement or confirming:

  • State precisely (reservation, amount, letter, order) what you are acknowledging or confirming.
  • Refer to the date and occasion of your last contact (telephone conversation, previous letter or email, in-person discussion).
  • Describe what action, if any, is being taken.
  • Tell when the reader will hear further from you or someone else.
  • If indicated, explain why you are not able to respond fully to the letter/request/gift at the moment.
  • Express appreciation for the previous contact, for the kindness of the person in writing you, or for the business.
  • Close with a courtesy or forward-looking statement.


Rerun from Dec 7, 2015

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