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Acknowledgements and Confirmations- The basics

Acknowledgments and Confirmations- The basics


“Life is not so short but that there is always time for courtesy.”  Ralph Waldo Emerson

Letters of acknowledgment and letters of confirmation are similar.  The letter of acknowledgment says, “I received your letter (email, telephone call, gift, materials).”

The letter of confirmations says, “I received your letter (email, message, contract)  and we agree about the matter.”  This letter can serve as an informal contract.



Rerun from 11/16/2015

Public Speaking: The Silence is the Gold—Where to Pause

Public Speaking:  The Silence is the Gold—Where to Pause


Have you noticed that the best presenters use pauses when they talk?  You know it sounds and feels good.  Where are they pausing?  Here are three examples:

  • After introductory phrases or clauses
    • “By the time we finish with this endless series of meetings [Pause] we may have a brand new set of problems.”
    • “Even though the corporate meeting went well, [Pause], middle management people still feel uneasy.”
  • Before conjunctions [but, or, and, because, etc]
    • “We strongly argued for revising the plan [Pause], but they didn’t take our advice.”
    • “We must include this expense in the budget this year [Pause] or encounter serious consequences next. 
  • When doing a long list of items
    • “We’ll need to contact the vendors [Pause], double-check our contracts [Pause], verify all details [Pause], confirm the agenda [Pause], and allow time to make adjustments.”

Be sure to watch our English Speech Tips videos and Accent Reduction Tip videos  for more English pronunciation and accent reduction exercise.

Check out our new advanced weekly speech tip program, our new subscription called ClearTalk Weekly, www.subscription.cleartalkmastery.com



Rerun from Nov 4, 2015

Acceptances: Paragraphs

Acceptances: Paragraphs

Here are some well-composed paragraphs of acceptances.

I will be delighted to have dinner with you on Friday, the fourteenth of April, at seven o’clock.  Thanks so much for asking me.  I can hardly wait to see you and Rueben again.

Thanks for telling me how much the children at the Thomasville Afterschool Program liked my storytelling the other afternoon.  I’m happy to accept your invitation to become a regular volunteer and tell stories every other Thursday afternoon at 4:00 p.m.  Do you have a computer projector so I could do visuals with some of the stories?

I’m looking forward to your graduation and the reception afterwards.  Thanks for including me.

Your bid of $7,560 to wallpaper our reception area has been accepted.  Please read the accompanying contract and call with any questions.   We were impressed with the attention to detail in your proposal and bid, and we are looking forward to your work.



Rerun from Nov 9, 2015

Public Speaking- Gestures

Public Speaking- Gestures


When doing a presentation, gestures are a wonderful way to get people’s attention and to emphasize information.

Watching for gestures of professional presenters or debaters is a great way to alert you to gestures you can use. Study and engrain in your memory what you see.

Here are observations from the most recent Republican Party debate.  During the broadcast this week, candidates took the stage to present their ideas and win votes for the USA Republican Party presidential nomination.  Debate moderators and guest commentators also used gestures whenever they were talking.

My favorite observations about gesturing:

  1. When the standing presenters were not deliberately using gestures, they had their arms and hands extended down along the sides of their bodies and relaxed. The sitting moderators and guest commentators placed their arms in a relaxed position on the table.
  2. Gestures were used only when emphasizing points of their narrative.  There were not random movements.
  3. The gesture matched the verbal content.
  4. Most pleasing was when first one hand was extended forward, then the other, then both hands extended to emphasize points.
  5. Sometimes fingers and hands were formed to represent or picture an idea, such as “large” or “small” in size.
  6. Because the broadcast would be viewed on a television or computer screen by millions of people, the gestures were kept relatively close to the body. This is in contrast to large and broad gestures often used for one- person- only presentation to a large group. In this case, the large gestures can be easily seen by people in the back of the room.

Be sure to watch our English Speech Tips videos and Accent Reduction Tip videos  for more English pronunciation and accent reduction exercise.

Check out our new advanced weekly speech tip program, our new subscription called ClearTalk Weekly, www.subscription.cleartalkmastery.com



Rerun from 10/29/2015

Acceptances: Choice and Excellent Sentences

Acceptances: Choice and Excellent Sentences

Here are some sentences putting together communication advice for a variety of acceptances:

After reviewing your application, we are pleased to be able to offer you the funding requested.

I accept with pleasure the position of senior business analyst.

I am happy to be able to do this.

I appreciate very much (and accept) your generous apology.

I’ll be happy to meet with you in your office August 11 at 9:30 am MDT to plan this year’s All-City Bike Race.

In a word, absolutely!

In response to your letter asking for support of the Trident Children’s Center, I’m enclosing a check for $500.

Thank you for inviting me to speak at the Holistic Meditation Center next month.

We accept your kind invitation with great pleasure.

We are happy to accept your estimate for refinishing our Queen Anne bedroom suite.

We are pleased to grant you the six-week extension you requested to complete your work.

We are pleased to tell you that your application for admission to the Johnsonian School has been approved.

We look forward to working with you.



Rerun from Nov 2, 2015