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The Power of Listening and Responding- How to Develop Lifetime Customers

The Power of Listening and Responding- How to Develop Lifetime Customers

If you have a product or a service you sell, don’t think you are done when you have made the sale.  The sale is actually the beginning in building a client relationship that will lead to a lifetime of repeat business and referrals.

In addition, by listening and responding to their needs, you are adding value by thinking beyond what you can sell them and showing an interest in other aspects of their life and business.  This approach to being of service can set you apart from others in your industry.  By being a good listener and resource, you can develop clients into lifetime customers.

 

 

Rerun from June 15, 2015

English Communication- Do and Don’t for Profile Picture for Online Dating

English Communication- Do and Don’t for Profile Picture for Online Dating

shutterstock_149280347Using the route of online dating for connecting to people has been around for a while.  That’s good because it means there is a good amount of advice to be read and analyzed.  We’ll share with you some of those tips in this article.

To pursue the route of online dating, you need to make an online dating profile.  But before we get to that, here’s an important tip:

Typically people will look at your profile picture before they read your bio.  Here are several tips for your pictures to get you attuned to some concerns and goals.

Do:

  • Consider communicating via your photo some of your hobbies or values
    • Example: you on a lake with friends indicates your love of the outdoors and value of friendship
  • Include one close-up and one further-back picture to help people get an accurate idea of what you look like
  • Use a current picture

Don’t:

  • Always have sunglasses on since people want to see your face
  • Have too many group photos where it is hard to tell which is you
  • Forget the unspoken messages. Whatever you are looking for (which could range from wanting a serious relationship all the way to simply wanting to expand your circle of people to hang out with) consider the unspoken messages communicated via your clothes, the expression on your face, your body language
    • Remember that 55% of a person’s impression of you will come from what they see
      • For example, viewers seeing that all the profile pictures show the person with a bottle of beer or other alcoholic beverages communicates sets of impressions about the person.
      • Clothing and body posture communicate a great deal. Blue jeans, casual shirt, and relaxed posture communicate various sets of messages.  Other body postures with other sets of clothes communicate other sets of messages.    Clothing that fits super tight to the body along with body language from the face, arms and legs will generate other sets of interpretations.
      • One remedy is to be sure to post several pictures that somehow communicate several things about your personality and likes or interests.

Now that we have explored some ideas to think about for a profile picture, we’ll move to explore writing a profile next time.

Be sure to watch our English Speech Tips videos and Accent Reduction Tip videos  for more English pronunciation and accent reduction exercise.

Check out our new advanced weekly speech tip program, our new subscription called ClearTalk Weekly, www.subscription.cleartalkmastery.com

 

 

Rerun from June 10, 2015

The Power of Listening and Responding

The Power of Listening and Responding

Listening and responding to your clients when there is nothing in it for you will help you strengthen your relationships with them and bring rewards in the future.

Listen to your customers – and social acquaintances — to see what nonbusiness needs you can help fulfill.  There are many opportunities to do this – recommending an auto mechanic, a dentist, a plumber.

 

 

Rerun from June 8, 2015

English Communication- Connecting Info for Online Dating

English Communication- Connecting Info for Online Dating

shutterstock_166974215

Relationship. Connection. Online dating.  Have you wondered about that route for initiating relationships?

Perhaps you have heard friends and coworkers talk about their experience.  According to Harwell, Washington Post, 2015,  1 in 10 Americans currently use online dating.

I went to Melissa, one of our staff, for information about online dating.  Here we’ll share some of that information with you.

According to Online Dating Magazine, there are 2,500 dating websites in the U.S.  So how do you know which website might suit you?  Here are a few tips.  People in their 20’s and 30’s are more likely to use sites such as OkCupid, PlentyOfFish, or the mobile app Tinder.  Sites such as Match and eHarmony, which may be used by younger groups as well, are more regularly used by those in their 40’s and above. For those over the age of 50, sites such as OurTime, SeniorMatch, and SeniorsMeetUp may have a good match for you.

Relationship is at the center.   E-harmony, in particular, puts heavy emphasis on persons looking for long-lasting marriages.  On the other hand, Tinder is known for casual dating opportunities.  Currently, however, more and more people are reporting that they have found long-term relationships through it as well.  People interested in the possibility of either short- or long-term relationships may find OkCupid, Match, or PlentyOfFish best fit their needs.

To match people up, dating websites can focus on particular features of a person’s life. eHarmony aims to link people based on compatibility. JDate and others link people based on religion. You can find dating sites for techies, hiking, badminton, music lovers, Buddhists, etc.   Google the feature of your choice by typing in “dating sites for _____.”

What are people looking for?  Connection.  For some, it is looking for others who share core values and common interests.

Some sites emphasize social networking, friendship, business networking.

How do dating sites help you to find common interests with others?  Sites like PlentyOfFish allow users to browse profiles and message other people freely.  Match and many others provide multiple quizzes users can take that can help you to find common interests with others.  Yet others, such as eHarmony, offer a tiered question system in which users pick questions from a dropbox to ask the other person. This approach may be more user-friendly to those who are unsure of how to initiate an interaction with someone they think they might like to date.

If you are interested in trying online dating, one of your goals is probably to decide which site best aligns with your interests.  It is often suggested that you try several sites.

What about communication style?  My associate Melissa reported that  Americans generally have informal communication styles when presenting themselves on dating sites.  The degree of informality likely depends on your goals.  If you are not interested in dating seriously, a more relaxed and fun approach to your profile and interacting with others would be appropriate.  If you want to show that you have the potential for a lasting relationship, it is helpful to include some elements of seriousness in your profile.  Relaxed communication is key.

For online dating sites, you make a profile.  More about that next time.

Be sure to watch our English Speech Tips videos and Accent Reduction Tip videos  for more English pronunciation and accent reduction exercise.

Check out our new advanced weekly speech tip program, our new subscription called ClearTalk Weekly, www.subscription.cleartalkmastery.com

 

 

Rerun from June 3, 2015

What to do When Listening

What to do When Listening

Listen to your clients, and when you hear them talk about something they need, step in and offer help.  Help could come in the form of offering information or introducing them to another person who could help them.

 

 

Rerun from June 1, 2015