English Speech Communication: How to Build Trust at Work, in Negotiations, and in Daily Life

 How to build trust? State and keep your commitments..

For example, if you say, “I will follow-up with you tomorrow with a phone call,” and you do that, then you are predictable, and your words match your actions.

But if you say one thing and do another, it is confusing to the other person– they cannot trust your word. In the culture of the United States, failure to keep your word is often upsetting for the other person because it means you are unpredictable.

When negotiating with people in the U.S. and in many other cultures, not being consistent in your words and deeds creates confusion and negative emotions or tensions in negotiating discussions.

The same applies to interactions in daily life.  Whether setting an appointment or agreeing and committing to do a task, making your actions match your spoken commitment is highly valued.  .

The reward? Trust and good feelings.

Gold, platinum and diamond – that’s how precious matching your words and actions are!

Be sure to watch our English Speech Tips videos and Accent Reduction Tip videos  for more English pronunciation and accent reduction exercise.